Candidates About

 

Tracy Mckinney

PROFESSIONAL SUMMARY

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o    Seventeen years business experience in the Finance, Banking, Prepaid Cards, Information Technology and Insurance fields, which includes system development life cycle, end user support, business systems analysis, project management, systems testing and quality assurance testing.

o    Project-management professional with significant and progressive experience and expertise in such project-management concepts as project plan, project completion, scope, costing, scheduling, risk management, contract negotiations, planning and tracking, quality and change management throughout the project life cycle

EXPERIENCE

CUE DATA SERVICES, Norwell, MA (8/2009 – present)

Contract for Citizens Financial Group (Royal Bank of Scotland)

IT Project Manager

·         Managing $100+million project with 40+ Technology Teams to replace current DOS based branch teller system with a vendor supported application

·         Work with Project Managers across multiple teams to include, the PMO, Operations Groups and Retail Business Line.

·         Create monthly financial reports for Senior Management which includes, incurred costs, and forecast trending. 

·         Responsible for notification to Senior Management of schedule changes, risks, issues and project dependencies 

·         Responsible for the successful delivery from scope to implementation utilizing formal IT methodology for high-profile Retail Banking project, to include application infrastructure, procurement of peripheral devices and managing the RFP process.

·         Responsible for maintaining project schedule through use of MS Project

·         Responsible for offshore and onshore resource acquisition, in-house resource management and vendor resource management

 

LEAPFROG SYSTEMS, Boston, MA (10/2008 – 8/2009)

Contract for OneBeacon Insurance

IT Project Manager

·         Managed projects for Commercial, Personal, Auto and Liability Insurance products

·         Responsible for the successful delivery of client engagements, from scope to implementation for high-profile .NET, mainframe and architecture infrastructure projects.

·         Utilized SDLC to manage IT projects and identify deficiencies.

·         Responsible for resource management, budget, project scope, design solutions and other project issues.

·         Responsible for maintaining project schedule through use of MS Project

·         Advised senior managers of project status and issues.

 

nFinanSe, Tampa, FL (8/2007 – 10/2008)

Program Manager Retail and Corporate Markets

·         Developed client relationships, managing the implementation of new clients and the maintenance of existing accounts.  Managed accounts for the Prepaid Industry such as QComm, Now Prepay and Emida.  Managed accounts for the Corporate market such as Advance Services, Behlen Manufacturing and Delhaize, which includes Hannaford, Food Lion and Sweetbay.

·         Responsible for new Product Development for the Corporate Division.

·         Expertise in multiple back office operational domains including debit card settlement, ATM/POS operations, debit and/or prepaid card operations, fraud, and reporting

·         Worked with processors and national networks

·         Worked with clients to define program needs, assemble the necessary resources to deliver solutions, manage quality/client requirements, and oversee the delivery of solutions on time, within budget and at or above quality standards while advising the Executive Team.

·         Worked with Executive Compliance Officer to uphold Regulation E and AML compliance.

·         Developed internal processes and procedures which encompass the company’s goals for Engineering, Finance, Marketing and Cardholder Services.

·         Responsible for the overall program planning including budget, process and business analysis, structure, functional specifications and schedule with a major emphasis on client's business needs.  Also evaluate metrics to measure project progress.

·         Partnered with development and work through the entire product cycle as the advocate for end-users and customers

 

INTELLECT, Tampa, FL (2/2007 – 8/2007)

Contract for Publix

IT Project Manager

·         Utilize I/S Process Improvement methodologies to manage infrastructure projects.

·         Utilize Clarity for project financial tracking and scope control, to manage resource allocations, resource assignments and to complete project change requests.

·         Utilize Open Workbench for project plan development and maintenance, to track task assignments and run baseline reports on projects.

·         Handle resource management, training coordination and other project issues.

·         Experience with off-shore vendors

 

JPMORGAN CHASE, Tampa, FL (12/2005 – 2/2007)

Project Manager/Business Analyst

Implementation Manager/Project Manager for Mainframe and Web-based Platforms

·         Conducted business analysis on client’s processes and managed client implementations for 12 debit card products on Mainframe platform. 

·         Managed client requirements documents specific to product type and worked closely with product to determine client requirements.

·         Handled testing of debit card set up once Mainframe implementation was complete; required thorough understanding of Mainframe functionality and restrictions.

·         Expertise in multiple back office operational domains including debit card settlement, ATM/POS operations, debit and/or prepaid card operations, fraud and reporting

·         Worked with national networks

·         Worked with Compliance, Risk and Legal to ensure client implementations were in accordance with company policies.

·         Identified and implemented process improvements for internal departments.

 

Project Manager for Navy Cash

·         Coordinated all phases of new ship installations.

·         Expertise in multiple back office operational domains including Chip and Debit card operations

·         Worked with national networks

·         Reviewed Navy funding requests.

·         Handled problem resolution with vendor equipment and funding.

 

COMSYS, Tampa, FL (07/2005 – 12/2005)

Contract for JPMorgan Chase

Project Manager

 

 

FRONTIER SYSTEMS CONSULTING, Boston, MA (11/2004 – 6/2005)

Contract for Citizens Bank (Bank of Scotland)

Business Systems Analyst

Project: Acquisition of Charter One Bank

 

 

LEAP FROG SYSTEMS, Boston, MA (9/2003 – 5/2004)

Contract for Fidelity Investment Institutional Services (12/03 – 0504)

Business Systems Analyst (MQ Connection)

 

Contract for National Financial (A Fidelity Investment Company) (9/03 – 11/03)

Retirement Products Department

Quality Assurance Tester (EFT and ACH)

 

ALRO METALS, Boca Raton, FL (10/2002 – 6/2003)

Purchasing Agent

 

 

STATE STREET CORPORATION, Westwood, MA (5/01 - 4/02)

Test Team Leader

Application Developer III

 

 

CIBER, INC, Providence, RI (7/1999 - 4/2001)

Contract for Fidelity Investment Institutional Services

Business Analyst

E-Commerce Projects:

 

 

ATLANTIC DATA SERVICES, Quincy, MA (5/1997 - 4/1999)

Business Analyst

 

 

INVESTORS BANK & TRUST, Boston, MA (11/1996 - 4/1997)

Account Supervisor

 

 

STATE STREET BANK & TRUST, Quincy, MA (2/1994 - 10/1996)

Account Manager (8/96 - 10/96)

Floater (2/95 - 8/96)

Fund Accountant (2/94 - 2/95)

 

 

COMMUNITY INVESTORS, Providence, RI (2/1992 - 2/1994)

CO-FOUNDER & CEO

 

 

THE SHAREHOLDER SERVICES GROUP (American Express), Boston, MA (10/1989 - 2/1992)

Business Systems Analyst

 

 

SOFTWARE:

CLARITY, OPEN WORKBENCH, TEST DIRECTOR, HUMMINGBIRD, RAPID SQL, ASSIST\\CK,  MS OFFICE, COBOL, CICS, EASYTRIEVE PLUS, VISUAL BASIC, HYPERION G/L and JCL

 

EDUCATION:

B.A. in Humanities and minor in Business Studies and Western Civilization, Providence College, Providence, Rhode Island  9/1985 to 5/1989