Candidates About

Yangjee Sherpa

·         Over 6 years of varied Industry experience. Business Systems Analyst/ Business Analysis experience is primarily in Finance and Insurance domain with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modelling, Data Analysis, Data Mapping and Business Analysis.

·         Strong understanding of project life cycle and SDLC methodologies including RAD, Waterfall and Agile.

·         Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis, Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.

·         Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) , Team Foundation Server (TFS), HP QC which helped in controlling numerous artefacts produced by the teams across multiple  deliverables for a project

·         In depth knowledge and expertise in drafting Use Cases, Functional Requirement Document, Business Requirement Document, UML diagrams

·         Proficient in using Agile methodologies following sprint sessions and used TFS to write User Stories, and assigning tasks to individual team members. 

·         Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.

·         Proficient in using Microsoft Test Manager (MTM) to create functional and UAT Test Cases and run the scripts in TFS

·         Results oriented, dedicated individual with a solid focus on business research, analysis and

development

·         Self-starter with strong analytical, interpersonal, leadership and decision-making skills

Education:

·         M.B.A. Global Business Leadership in Financial Management     

·         MSIT 1 year courses     

Professional Affiliation:

• IIBA - CBAP candidate

Classes and Projects: Strategic Services Marketing, Research and Analysis, Ethics and Corp. Social

·         Responsibility, Global Economics, Effective Communication, Financial Reporting and Control, Capital

·         Markets, Effective Leadership, Business Policy and Strategy, Event leadership, Technology at workplace, Technology that transforms, Technology in Business Enterprise, Management Information Technology

Language skills:

Fluent in English, Nepali, Hindi, Sherpa and good level of understanding in Urdu and Spanish

Languages and Tools: UML, MS Project, MS Visio, MS Office Suite,  Excel, Basic SQL, SOA ,Adobe Acrobat, Photoshop, MS TFS, HP QC, SnagIt, MTM

Databases: MS SQL Server, MS Access, Oracle

Environments: Windows 9x/NT/2000/XP, UNIX (Sun Solaris, AIX, HP-UX), Linux, Mainframe

Underwriters Laboratories (UL), Canton, MA                                                                   April 2015 – Present

Sr. Business Analyst

The goal of the project is to integrate the fulfillment systems with the downstream client facing applications and financial system. I was assigned to work on two integration projects running parallel. First integration project was related to sending result and report to the client facing application(s) through the BizTalk middleware. 2^nd Project that I am involved in is to integrate fulfillment system to the Oracle EBS financial system. The objective of this project is to reduce duplicate data entry, increase user efficiency, decrease error rate and increase productivity

• Work directly with Business Stakeholders including Project Sponsors, SMEs, Operations Professionals, Business and Solutions Architects, etc. and be the primary contact for the Project Manager, Delivery Manager, Engagement Manager, QA Lead and Development Lead.
• Engage directly with project stakeholders in offshore UL teams in Asia, and Europe; and offsite teams from third party vendors on a daily basis and as required.
• Work with several systems and their related teams affected by the integration project and work on the impact analysis of the supporting systems involved.
• Responsible for facilitating direct working sessions with business stakeholders and technical team to understand current business process and what is expected in future state
• Work with Developer and design team to analyze feasibility of the requirements and communicate to the stakeholders accordingly
• Work on analyzing the requirement prioritization, and document them in the UL standard required deliverable formats. Mainly writing Use Cases (USC), Business requirement Document (BRD), Functional Design spec (FDS), Change Request (CR), Requirement Traceability Matrix (RTM) documents as major work items. Also, created other complementary documents such as: Exception handling document, training and support documents
• Work as a liaison between multiple interdependent teams involved in the integration project, and assist project manager in running the status update sessions

·         Create mockup samples for the new UI design of the homegrown SMARTBridge middleware platform to communicate the desired end state with the end users and the UI designers

·         Work with Oracle finance team on the look and feel of Invoice requirement and analyzed the billing work flow for integration

·         Create end to end integration workflow using Microsoft Visio tool. Majorly creating UML diagram such as Process Flow, Data Flow, Sequence Diagram, basic flow and Use Case diagrams.

• Analyze and understand current business process in using the multiple systems for data entry, assess the impact of changes to other business units who are using the same platform but are not part of integration
• Worked closely with solution architect to analyze the requirement for new home grown middleware connection for transformation and translation logic proposed for the integration
• Coordinate with other BAs on any interdependency and to make sure that the  Team Foundation Server (TFS) formatting is in sync per UL standard
• Manage Project specific Microsoft TFS site to organize the requirements, link them to test cases, and any other CRs that the requirement is associated to. Create TFS query and run it to retrieve the requirement in efficient manner
• Co-ordinate and manage documentation sign-offs; also coordinate Production support transition by managing the development of a BA transition document.

·         Excellent understanding of the New Business set up in relation to integration and setting up metadata.

• Responsible for creating test cases for one of the project and executing and reporting the findings. Major Deliverables produced while acting as a QA are: Test Plan document, Test Scripts doc and Test status report using Microsoft Test Manager
• Support Project Manager in planning by providing inputs, estimates and identifying potential risks and schedule impacts. Also, supported for overall project schedule. Also, administer the internal portal and act as a content manager for GPMO
• Manage issue tracker and Risk/mitigation plans in the GPMO site in conjunction with the Project manger

Environment:  TFS, Visual Studio, MTM,  MS Visio, MS Project, MS Office Suite, SnagIt 10, LIMS system, Oracle EBS, Microsoft Lync, SharePoint), LIMS basic, BizTalk middleware, Service Status (SS)- client facing status portal, Sandbox server, Disposition, PATH reporting systems, VPN connect, ACE Conference, In-house Data Repositories.

Sun Life Financial, Wellesley, MA                                                                                      Feb 2014 – April 2015

Sr. Business Systems Analyst

The goal of the project is to re-platform the Annuity business from current Mainframe system to a web based vendor’s admin system. This new platform will increase the efficiency of overall business operation and productivity by creating new process to reduce the manual handling. The project was divided in two phases.  Phase I of this project would entail work to get 3 new products on the new vendor system while maintaining and administering the existing business on the SLF system and Phase II is the conversion of our existing business to the new platform.

• Work directly with Business Stakeholders including Project Sponsors, SMEs, Operations Professionals, Business and System Architects, etc. and be the primary contact for the Project Manager, Delivery Manager, Engagement Manager, QA Lead and Development Lead.
• Engage directly with project stakeholders in offshore Sun Life teams in Canada, Ireland and India; and offsite teams in different U.S. locations for Sun Life Offices on a day to day basis.
• Work with several systems and their related teams affected by the VA conversion project and work on the impact analysis of the supporting systems involved.
• Responsible for facilitating direct working sessions with business and related stakeholders to understand products and the areas affected with this change, write requirements specifications and collaborate for system design.
• Majorly work on creation of Use Cases as major work items and simultaneously create related data requirements documents, FSD, BRDs and Visio diagrams to support the use case.
• Responsible for creation of BSA project schedule for BSA work using MS Project and perform analysis to provide estimation for the completion of each related work item.
• Analyze and understand the legacy back end Mainframe Systems and Applications like FCRM-compliance system, MoSes- Hedging system, Siebel- Sales system, DMS- sales data base, Broker Portal, Oracle and other supporting in-house systems and tools that makeup the infrastructure of Annuity business operation.
• Analyze the supporting systems and their feeds/extract input and output requirement. Prepared extract documents. Prepared field requirement documents. Mapped Data, Created dataflow documents. Created extract templates.
• Worked extensively in gathering report requirements. Created about 50+ report requirements and prepared Report Specifications.
• Coordinate all BSA deliverables with the design deliverables to ensure the materials are in sync to the Sun Life standards; oversee for gaps across various artifacts and anticipate issues beyond existing documentation.
• Support IT partners to increase productivity and reduce costs for a variety of business units.
• Manage and coordinate documentation sign-offs; also coordinate Production support transition by managing the development of a BSA transition document.

·         Excellent understanding of the New Business set up process feeds and extracts requirements in relation to conversion. Performed impact analysis on the systems that were going to shut down post the conversion project.

·         Create mockup samples for existing reports with changes to the look and feel to give a modern look to the reports in compliance of the Sun Life guidelines and standards.

·         Work directly with State Street Bank and SLF Finance to analyze the reports/feeds that are pulled from Essbase system.

·         Worked with marketing, legal, for any changes related to the content of the policy bills. Marketing team to further assist in reviewing the updated and improved look for the Bills.

• Modify and introduce new sort functionalities to the existing billing registers and specific reports to support final users and support a simultaneous implementation of that system upgrade.
• Support the Project Manager in planning by providing inputs, estimates and identifying potential risks and schedule impacts. Also, supported for overall project schedule.
• Assist the Project Manager to minimize scope of project with further analysis of the involved systems and impacts to each.
• Identify and carry out change requests and support the Project Manager in change control procedures.
• Provide direct support to Development and QA team during the development and testing phases for any clarification related to the documents.  Perform and train business in UAT testing on new platform.

·         Responsible for training other Business Analyst in the team and ensure that they are up to speed and provide any support related to the project.

·         Ensure checks and balances at different points throughout the system process to prevent loss of requirements during transitions with the new process.

Environment:  Magic Draw UML, MS Visio, MS Project, MS Office Suite, Snagit 10, IBM Lotus Notes, Sametime, SharePoint, Mainframe Systems (TSO, VA Mainframe, CA Dispatch and CDR), Report Manager/CMOD, BOXI, MoSes, FCRM, Essbase, CDR- SQL Database, IRL-Policy Database, Papyrus – Document Formatter, Cisco Any Connect, Bugzero, Adobe Connect, ACE Conference, In-house Data Repositories.

Servicelink (Fidelity’s Lending Platform), Pittsburgh, PA                                 April 2013 – October 2013

Business System Analyst

Involved in B2B and B2C, web Interface application enhancement project.

Responsibilities:

• Reviewed existing functionality and conducted gap analysis
• Authored RAD,FRD, Use Cases and several UML diagrams, created SDLC document
• Used Agile, RAD and Waterfall methodology depending on the nature of the project
• Conducted analysis on legacy data and designed solutions, Analyzed data, mapped data and updated
• Worked as a facilitator and liaison between Business SMEs and IT team in communicating the
• requirements and analyzing the feasibility of the requirements
• Used MOSCOW Method to Prioritize the requirements, Used Zach man questionnaire technique in
• elicitation of the requirements
• Worked extensible with loan management products like portfolio management and report writer
• Conducted Competitive analysis on competing financial leading companies and designed competitive

analysis and SWOT analysis document, used Porter’s Five Forces to analyze the findings.

• Worked with SMEs to understand various loan types, investor types, mortgage services, seller finance

and overall portfolio management.

• Worked with LPS and Note minder system to analyze the overall loan processing system
• Created various prototypes and mock up designs using Visio and SnagIt tools
• Worked on Enhancement projects related to payment processing and communication
• Worked with Oracle and SQL database
• Used Google Analytics to conduct performance testing
• Prepared UAT testing documents and communicated and presented UAT demo to business team
• Helped the team with QA manual testing and used HP Quality Center to open and track defects

• Environment: Microsoft Office Suite, Microsoft Visio, UNIX, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, HP QC

MBA Intern Business Analyst, Atlantic Business Finance Providence, RI.                                09/12 – 11/ 12

• Prepared PowerPoint presentation and presented to clients
• Designed Marketing Collaterals, Analyzed financial data
• Attended business meetings and offered new ideas

Attraction Operator, Glenwood Caverns Adventure Park, Glenwood Springs, CO.                       04/09 – 08/09

• Operated the rides ensuring a positive costumer experience

Banquet Server, the Little Nell Hotel Aspen, CO.                                                                        06/08 – 10/08

• Planned for functions with banquet team
• Delivered exceptional guest service along with training new employees

Management Instructor, Peoples Campus Kathmandu, Nepal.                                        04/07 – 10/07

• Introduced the field of the hotel and tourism industry to the higher secondary students
• Conducted different practical training related to various departments of the hotel

Relevant Skills and Accomplishments:

Analytical Skills

• Researched and analyzed data on the use of technology by Baby Boomers
• Analyzed and compared all financial data of Colgate - Palmolive Corp.
• Completed an industry analysis including SWOT on Paints and Coatings Industry, based on annual

Reports for 2008-2012

Strategic Service Marketing Skills

• Designed a marketing plan and strategy with student group resulting in A+
• Reviewed cases on consumer behavior and marketing trends
• Designed a SWOT analysis and developed a marketing strategy for class project