Robert F. Niemoeller

CAREER OBJECTIVE

To apply my mathematics degree, my twenty-plus years of experience in information technology, and my human relations experience in secondary education and IT, in a technical management position. Professional interests include: applications programming; statistical and financial analysis; database administration (DBA); systems management; and actuarial science.

SIGNIFICANT PROFESSIONAL ACCOMPLISHMENTS

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•  Coded, tested and promoted COBOL enhancements to an accounts receivable system decreasing CPU time and an automatic replenishment system saving $1.5 million dollars in inventory cost.

•  Converted corporate billing system files of acquired companies into the new corporate system with savings of over 20 percent of cost ($2 million) and time completion estimates (one month before deadline).

•  Designed and implemented enhancements to corporate merchandise planning system for retail buyers: by refining criteria as to add to greater efficiency for buyers to meet their goals.

•  Achieved a Service Level Agreement level of 98% efficiency  in getting incident tickets resolved in a timely and correct routing.

INFORMATION TECHNOLOGY EXPERIENCE

Health Care Service Corp. (Mastech Digital contracted to Accenture client), Naperville, IL. June 2017 to PRESENT -  Applications Mainframe Maintenance Analyst

•  Directed mainframe applications incidents reported to help desk to be channeled to the proper resources to expedite corrections for abends in CICS and for access issues in z/OS environment and Linux OS web service.

•  Direct TechBridge conference calls to bring managers and support personnel to expedite solutions for incidents of the highest priority.

•  Directed Production Support Team in getting special reports and tasks completed.

•  Achieved SLA requirements of a 98% success rate.

Health Plan Services (Insight Global client), Tampa, FL. June 2016 to August 2016 -  Senior Mainframe Developer

•  Using AGILE methodology, coded, tested, and delivered modifications to COBOL programs with SQL/DB2 in batch z/OS environment and Linux OS web service for integration into the billing and finance system for transactions which factored coverage level more strongly for carriers HCSC and Wellmark customers. Code controlled by Changeman.

•  Processed federal level Policy Based Payments made to HCSC and Wellmark customers adjusting feeds using Eztrieve to properly apply charges and payments to health care customer accounts.

 BBVA Compass Bank (Crossvale, Inc. client), Birmingham, AL July 2015 -  February 2016 Senior Mainframe Developer – 0 years, 6 months

•  Using AGILE methodology, coded, tested, and delivered new COBOL programs with SQL/DB2 and CICS in z/OS environment and Linux OS web service for integration into the NetCash application’s onboarding system transactions for user administrators to process new accounts and customers. Code controlled by Changeman. CICS queues used MQ series.

•  Production support resource for Compass Bank’s newly deployed SBA (Small Business Administration) application for online and batch COBOL programs.

•  Business Analyst for Compass Bank’s new Thunderbird project for mobile applications as liaison for the Enterprise Service Bus (ESB) team using Service Oriented Architecture programming (SOAP) for providing bank service support.

SEDC (SouthEastern Data Cooperative), Atlanta, GA Mar 2014- Aug 2014.

         COBOL Programmer, Project Leader – 0 years, 5 months

•  Coded and tested CICS / COBOL and Oracle modifications Using APS (to generate COBOL code) in z/OS environment and Linux OS for web service based Utility Power Network user application for customer billing for the MultiService Division. Code controlled by ENDEVOR. MQ Series for CICS..

•  Directed, organized and adapted the SEDC MultiService master customer billing program to match changes made to the corporate billing program.

•  Researched other software tools to improve on the efficiency of the UltraEdit application. Invited MicroFocus team to visit us for consultation. Resulting assessment currently pending senior management review. 

World Pay (Previously RBS Lynk, RBS World Pay), Atlanta, GA Jun 2007- Apr 2011.

Applications Programmer II – 3 years, 10 months

•  Provided day-to-day IBM mainframe production support in a TSO z/OS environment on Stratus platform for domestic U.S. and International credit, debit, and gift card COBOL applications which process millions of sales transactions daily. Code controlled by ENDEVOR. MQ series for CICS.

•  Managed life cycle implementation of new and modified CICS / COBOL modules from the test environment to production.

•  Implemented quality assurance plans to ensure that production applications weren’t compromised; this included code inspection for malicious content.

•  Monitored the Stratus mainframe systems for performance-related issues.

Computer Sciences Corporation, Fairborn, OH Mar 2002 – Jun 2003

          Software Developer – 1 year, 4 months

•  Provided applications support for the Sustainment Mainframe Group of the Stock Control System (parts-tracking inventory) for the U.S. Air Force base in Fairborn.

•  Conducted reviews for software design, coding (COBOL, JCL, DB2, CICS)  and testing for TSO users of the Stock Control System.

•  COBOL, DB2 and CICS coding for maintenance and development followed by subsequent testing within SCS per user specifications. Used REXX and CLISTS.

Convergys, Cincinnati, OH Feb 2000 – Mar 2001

          Software Developer – 1 year, 1 month

•  Coded (COBOL, DB2), unit-tested, system-tested, and documented various system files of acquired communications companies into their corporate billing system.

•  DB2 coding in unit-test and system-test environments accessing through TSO to update current DB2 system to convert and integrate new data of differing formats and updated batch and CICS programs accordingly.

•  This conversion project was completed significantly below estimated cost and time estimates by 20-30 percent.

Great American Insurance Company, Cincinnati, OH Oct 1998 – Nov 1999           Software Developer – 1 year, 1 month

•  Maintained and enhanced commercial and auto insurance COBOL/ DB2 applications systems in CICS and batch environments using CHANGEMAN and Control-M in a TSO environment. Used REXX and CLISTS.

•  DB2 coding of various SELECT, UPDATE, and INSERT commands into various existing DB2 insurance (e.g., auto, life, fire) tables

•  Streamlined existing JCL procedures to produce more effectively (reducing CPU time).

•  Coded and tested required COBOL modifications in the ongoing Y2K compliance project in anticipation of the year 2000.

Mercantile Stores Company (acquired by Dillard’s), Fairfield, OH Feb 1991 – Oct 1998 Software Developer, Interim Project Leader for Merchandise Planning

          (MP) – 7 years. 8 months

•  Maintained and enhanced the Basic Automatic Replenishment System called “BARS” (COBOL), and automated system to regulate merchandise inventory levels within a TSO environment in CICS and batch. Also used REXX and CLISTS.

•  DB2 coding with SELECT, UPDATE, INSERT, and DELETE commands. Each conversation of the next bullet point involved separate DB2 tables in the application plus SELECT information from other DB2 tables in the Merchandise Information application.

•  Added cloning and store balancing conversations; enhanced attribute and profile conversations to save corporate expenses.

•  Maintained and installed vendor package releases (already Y2K compliant) for the Merchandise Planning (“MP”) System.

•  Contributed to IT Department’s Programming Standards Committee in recognition of excellent coding quality for DB2, COBOL and CICS coding.

OTHER EXPERIENCE (Jobs held between IT projects) Publix, Atlanta, GA June 2015 – July 2015

Cashier. Working cash register and bagging groceries.

Applebee-Church, Inc., Norcross, GA Mar 2013 – Mar 2014

Inside Sales Manager and Heat Trace Specialist. This company is a Factory Direct Representative for Chromalox Precision Heat and Control.

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Buckeye Check Cashing, Cincinnati, OH Mar 2006 – Jun 2007

Customer Service Representative. Handled check cashing, payroll advances, bill payments, and large cash amounts.

Speedway SuperAmerica, Cincinnati, OH Aug 2000 – Mar 2006   

Manager and Assistant Manager. Managed convenience stores, handled large cash amounts, provided customer service, managed employees and store inventory. (Part time when employed in IT).

SOFTWARE / HARDWARE USAGE EXPERIENCE

LANGUAGES: COBOL, SQL, PL/SQL, COBOL 2, PL/1, METACOBOL, APS, IDEAL, EZTRIEVE, FORTRAN, SPUFI, REXX, CLISTS

DATABASES:  DB2, IMS (DB/DC), Oracle DB2

SOFTWARE:    CICS, TSO/ISPF, MVS/ESA, JCL, VSAM, FILEAID,  XBUG, Debug, SYNCSORT, XPEDITER, COBTEST, PLAYBACK, RACF, FTP, XML, CA and Compuware applications, MS applications (Word, Excel, Project, Office, Azure), ETL processing.

Familiarity with concepts within MS SQL Server Business Intelligence Suite utilities such as SSMS, SSIS, SSRS, SSAS. 

ENVIRONMENT:  z/OS Operating System, IBM 3060 and 3090, HP 9500, STRATUS Mainframe Platform, OS Operating System, Windows, SOA, Web Services, Agile methodology, IBM I Series, Version Control, CHANGEMAN, ENDEVOR, MQ Series, XML.

POST-SECONDARY EDUCATION

1982 -1986 Partially completed a Master of Divinity degree at the Athenaeum of Ohio    

                   in Cincinnati, OH.

 1974 -1978 Bachelor of Science degree in Mathematics (summa cum laude)

                    from Xavier University in Cincinnati, OH 

1978           Ohio Secondary Education Certification in Mathematics from Xavier.                   Xavier University.